View All Hotels

London Hotel Group Hotels

Best Western London Peckham Hotel

Best Western

London Peckham Hotel

arrow-right-alt
Best Western Queens Crystal Palace

Best Western

London Queens Crystal Palace Hotel

arrow-right-alt
Double room at Best Western Plus Wembley Hotel

Best Western Plus

London Wembley Hotel

arrow-right-alt
Double room at Best Western Plus Croydon

Best Western Plus

London Croydon Aparthotel

arrow-right-alt
Double room at Ibis Styles Croydon

Ibis Styles

London Croydon Hotel

arrow-right-alt
Ibis Styles Walthamstow Hotel

Ibis Styles

London Walthamstow Hotel

arrow-right-alt

We are now looking for a Reception Manager to join our Hotel team! The successful candidate will have extensive customer service experience.

Main Tasks:

  • Maintaining Hotel Standards.
  • Maintaining high standard customer service at the reception.
  • Overlooking F&B services in the dining area for breakfast and dinner.
  • Maintaining kitchen food and hygiene standards.
  • Overlooking housekeeping standards at par with B/W guidelines, daily inspections of rooms recorded on checklist.
  • Maintaining and constantly working on Tripadvisor ranking and Medallia.
  • Assisting the Hotel Manager in overseeing schedules to make sure all departments have enough employees to provide assistance to guests.
  • Providing customer service and accommodating clients who need extra assistance.
  • Coordinating with Housekeeping, Maintenance and Kitchen for efficient running of the hotel.
  • Providing training to relevant staff as per training guidelines.
  • Scheduling and overseeing maintenance and repairs in individual rooms and common areas.
  • Assisting the Hotel Manager to maintain harmony and team spirit in all departments.

Essential:

  • Good customer service skills.
  • Willingness to listen and respond to complaints, Understand, and resolve concerns from guests.
  • Strong organizational skills.
  • Problem solving skills for both customers and staff members that have problems at the hotel.
  • Good leadership to help oversee and motivate staff members.

 

Please send your CV and covering letter to: Recruitment@lhg.co.uk

Posted on: 30 July 2019