We are now looking for Receptionists to join our team! The successful candidate will have extensive customer service experience.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- Previous customer service experience.
- Previous experience in hospitality.
- Previous experience in Health & Safety, First Aid etc.
Please send your CV and covering letter to: Recruitment@lhg.co.uk
Posted on: 13 July 2019