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Best Western London Peckham Hotel

Best Western

London Peckham Hotel

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Best Western Queens Crystal Palace

Best Western

London Queens Crystal Palace Hotel

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Double room at Best Western Plus Wembley Hotel

Best Western Plus

London Wembley Hotel

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Double room at Best Western Plus Croydon

Best Western Plus

London Croydon Aparthotel

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Double room at Ibis Styles Croydon

Ibis Styles

London Croydon Hotel

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Ibis Styles Walthamstow Hotel

Ibis Styles

London Walthamstow Hotel

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We are now looking for Receptionists to join our team! The successful candidate will have extensive customer service experience.

Main Tasks:

  •  To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

Essential:

  • Previous customer service experience.
  • Previous experience in hospitality.
  • Previous experience in Health & Safety, First Aid etc.

 

Please send your CV and covering letter to: Recruitment@lhg.co.uk 

Posted on: 13 July 2019